Help
The short answers are here. The full rules are on the shipping, returns and Terms of Sale pages.
Shipping
- We ship to the 50 US states and the District of Columbia. We do not ship to US territories, APO/FPO addresses or PO boxes.
- Standard shipping is US$12.99, free on orders over US$79.00. Standard delivery arrives in 5–8 days.
- Orders are packed in 1–2 business days and ship from Japan. We ship US orders by FedEx.
- No sales tax is added at checkout. Duties and import charges, if any, are paid by the buyer.
Returns
- Change-of-mind returns are only available within 30 days of delivery.
- Condition-based fees may apply: 0% for pristine/unopened, 15% for excellent/tested, and 30% + 50 US dollars service fee for good/slightly used items.
- After inspection, approved refunds, store credits, or exchanges are usually processed within 5-7 business days.
Ask about a shear or an order
Email us from the contact page. Include your order number if you have one, and the shear you're asking about.
Choosing a lane
Not sure which shear to pick? Start with a lane: cutting, thinning, left-handed or kits. Each one says what the category is for, how to choose and what to compare.
Torn between two options? Each lane has a compare guide: handles, thinners and texturizers, left-handed options and kits versus singles.